Please do NOT share this document outside of Mod chat.
Chat Bans
When simple chat bans are given, the accounts receive a chat ban based on a progressive system starting at 2 hours; and follows this pattern: 2, 2, 4, 4, 8, 8, 16, 16, [hours]. Eventually with enough chat bans it will turn to invisibility (see below).
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Will have to enter in the known issue and set the time for the auto-remove.
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Chat Pins
Moderators have the ability to "pin" a comment in any chatroom. Usually this is done by Patrik. Though, there are instances when Patrik is not around and there needs to be a chat notification given out so players know there is an issue.
To pin a comment; hit the grey pin that shows on the chat bubble. It will remove the comment from chat and pin it to the top of the chatroom you are located. To remove the pin you need to click on the same location where the pin was when it was pinned. Do not try to click on the big blue pin.
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Adding Images to Chat
Images and Gifs can be added to chat. There are two ways to do this:
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Pending Articles - Google document to pending Sim Times articles (will have to ask permission in google to view the document; tell Patrik in game you need permission).
Newcomers - A game page showing all new accounts in the past day.
Private Messages Cases - a list of recent PM cases