Please do NOT share this document outside of Mod chat.
Chat Bans
When simple chat bans are given, the accounts receive a chat ban based on a progressive system starting at 2 hours; and follows this pattern: 2, 2, 4, 4, 8, 8, 16, 16, [hours]. Eventually with enough chat bans it will turn to invisibility (see below).
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We have the ability to delete specific messages in chat. To do so click/press on the chat bubble of the chat violation. You will see a trashcan/bin over the chat. Selecting the trash icon brings up a menu to verify that you want to delete that message.
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Once the message is deleted it is logged in Moderator chat as a PA message. The PA message will show what moderator, player name, and chat room the deletion originated, with a short preview to the deleted message.
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Reasons for use:
Deleting sales in wrong chat rooms.
Links to other websites that are not approved.
Vulgar chat
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Player Profile information:
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As moderator you can see previous bans, Language Set (Language) , and where the account was established by the Country Code of the account (ie, AU US = AustraliaUnited States)
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If you are unsure of the country code you can just google it: "Country code AUUS"
Auditing Accounts:
Currently there are three (3) moderators that can audit accounts; Patrik, Alzeyer and The Center. If you suspect players but are not sure you can ask one of the auditors to to check out the accounts in question. The audit can provide more insight not available to mods into whether players are operating multiple accounts or cross-trading.
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