Please do NOT share this document outside of Mod chat.
Chat Bans
When simple chat bans are given, the accounts receive a chat ban based on a progressive system starting at 2 hours; and follows this pattern: 2, 2, 8, 16, 32, 64….
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We have the ability to delete specific messages in chat. To do so click/press on the chat bubble of the chat violation. You will see a trashcan/bin over the chat. Selecting the trash icon brings up a menu to verify that you want to delete that message.
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Reasons for use:
Deleting sales in wrong chat rooms.
Links to other websites that are not approved.
Vulgar chat
Still chat ban as you normally would. If you see a sales chat in the wrong chat room delete the message and warn the player not to do it again. If they repeat the same action then we chat ban as normal.
Notes:
Cannot delete messages in Moderator chat.
Cannot delete messages in Private Messages.
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Profile Violations
Players that have questionable names and/or avatars (pic, pfp) and their profiles have questionable content.
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Reasons for Profile Violations:
Avatar (pfp) picture is inappropriate. Nudity, Bloody, Gory, etc.
Company profile - contains a blacklist, links to websites for advertising, talking badly about other players and/or moderators, cussing, etc.
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Answering Questions from Players and other Possible Issues in Chat
There will be questions asked about the game in just about every channel. Its our job to answer those questions but it is also not mandatory.
If you don't know the answer to a question; do not answer it. Its better to not answer than to give the wrong answer. Try to see if anyone else can help with answering the question.
Anything to do with payments in game with simboosts or packages need to be sent to Patrik. Patrik handles all the cash transactions.
If the player is reporting a glitch or a bug, have them "report a bug" themselves. If they don't want to do that then try to mention it in moderators chat about a player bug. Or report the bug your self using the report a bug feature.
If you get someone reporting another player for inappropriate Private Messages; tell that player report that player using the report option in the Private Message Settings OR to "block" the other player. Blocking ("ignore") also blocks incoming contracts. We as moderators do not police Private Messages; except for when we get a Private Message Case in Mod chat.
When answering questions try to send players to the guides that exist in game and on the forum. It is far easier to send a player to one of the guides than to have to explain the game in fine detail yourself. This will not always work but at least you have told them where they can find the information.
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Player Profile information:
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Currently there are four (4) moderators that can audit accounts; Patrik, Khorinis, Envy, Climate change and The Center. If you suspect players but are not sure you can ask one of the auditors to to check out the accounts in question. The audit can provide more insight not available to mods into whether players are operating multiple accounts or cross-trading.
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Moderators Chat
Don't be afraid to ask questions in moderators chat. That's what it is there for.
Join in the discussions that happen there and read it daily to keep informed about what is happening with the game.
If Patrik is asking for feedback; give him actual constructive criticism. He wants to hear your opinions on game mechanics and if something needs to be changed or not. Don't be afraid to speak up.
It is highly suggested that Moderators back read the Moderators chat room. This helps you keep informed of any changes that are occurring or any issues that are going on within the game itself.
“Topics discussed and info shared within the MODs channel is considered secret and should not be shared outside of the group. (unless permission is given)
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Supporters have the ability to post images to chat. It is the only chat room in which they can do that.
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Chatroom History
Chat history for all* the chat rooms that are public is 24 hours.
Private Messages are 3 months between players.
Personal Assistant (PA) messages are infinite.
*Exception is Mod chat.
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The Sim Companies Times
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There are 2 ways to add articles:
Submit an article to the Pending Articles google document and wait in the queue (mods have seniority to be published).
Add one yourself to the paper, but please inform Moderator chat that you are doing so.
To add an article: (must be an Editor)
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