Please do NOT share this document outside of Mod chat.NOT share this document outside of Mod chat.
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Welcome to the moderating team. As a moderator there is a lot of information to learn. Please take your time with the information and if you have any questions ask in Mod chat.
Note: Moderators were selected per their language. Moderate the language you were brought on to moderate and do not turn on any chatrooms that you previously would have never visited before you were selected as a moderator. This can cause rifts in those communities if a new moderator shows up and they have never seen them before. Also, don’t put extra “work” on yourself by moderating more chatrooms! We want you to still enjoy playing the game and not think of moderating comes before you having fun!
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Chat Bans
When simple chat bans are given, the accounts receive a chat ban based on a progressive system starting at 2 hours; and follows this pattern: 2, 2, 8, 16, 32, 64….
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Pressing on; Totally over the line, Skip Warning - will automatically assign the player with a new name (random name) and wipe their profile informationa new name (random name) and wipe their profile information.
Note: Issuing a violation will apply to both realms. Do not warn both realms about an identity violation; as that will result in an immediate profile name and logo change.
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Note: when giving out profile violations to any account below level 3 will automatically be deleted. This is used when you know someone keeps coming back with new accounts and trolling chat. Once they hit level 3 then their accounts are renamed and they are locked out of changing their profile information by the days listed on the ban in Mod chat.
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Auditing Accounts:
Currently there are four three (43) moderators that can audit accounts; Patrik, Khorinis, Envy, Climate change and The Center. If you suspect players but are not sure you can ask one of the auditors to to check out the accounts in question. The audit can provide more insight not available to mods into whether players are operating multiple accounts or cross-trading.
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Don't be afraid to ask questions in moderators chat. That's what it is there for.
Join in the discussions that happen there and read it daily to keep informed about what is happening with the game.
If Patrik is asking for feedback; give him actual constructive criticism. He wants to hear your opinions on game mechanics and if something needs to be changed or not. Don't be afraid to speak up.
It is highly suggested that Moderators back read the Moderators chat room. This helps you keep informed of any changes that are occurring or any issues that are going on within the game itself.
We are able to contact the developers by using @dev or @devs; this only works in moderator chat. They get notified about any issue or question you may have.
“Topics discussed and info shared within the MODs channel is considered secret and should not be shared outside of the group. (unless permission is given)
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